Shipping Policy – Cholfree
We aim to deliver your heart-healthy Cholfree products to your doorstep with care and speed. Here’s everything you need to know about our shipping process.
Delivery Charges
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Free delivery on orders above ₹1198
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For orders below ₹1198, a flat shipping fee of ₹60 applies
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Bulk/wholesale orders may incur additional charges based on weight and location (calculated at checkout or shared over email for custom orders)
Estimated Delivery Time
We typically deliver within 4 to 7 business days depending on your location:
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Metro cities: 3–5 business days
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Other urban areas: 5–7 business days
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Remote/rural areas: 7–10 business days
Please note: Delivery times may vary due to weather conditions, courier delays, or high order volumes.
Order Processing Time
All orders are processed and dispatched within 1–2 business days after payment confirmation.
How to Track Your Order
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You’ll receive a tracking ID via SMS/email once your order is shipped
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You can track your order through our Order Tracking page or via the courier partner’s website
Eco-Friendly Packaging
Cholfree is packed using minimal, sustainable packaging to reduce environmental impact. We avoid plastic wherever possible.
Delivery Exceptions
We may not be able to deliver to:
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Remote areas not served by courier partners
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PO Box addresses
In such cases, we will notify you and issue a full refund if payment was already made.
Bulk & B2B Orders
For large orders or business inquiries:
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Custom delivery timelines and shipping arrangements will be shared
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Charges may vary based on quantity and destination
📧 Email: ccare@cecllp.in
Delayed or Failed Deliveries
We’ll inform you in case of delays caused by:
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Courier service disruptions
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Weather or natural disasters
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Incorrect address or contact details
If delivery fails, up to 2 reattempts will be made before the order is returned/cancelled.
Invoice and Taxes
Every order includes a GST invoice.
For business customers, please provide your GSTIN at checkout or contact us for B2B billing.
Need Help?
Our support team is here to assist you with shipping or order queries:
📧 Email: ccare@cecllp.in
📱 WhatsApp/Call: +91 7359 777 800
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM