Refund and Returns Policy– Cholfree

At Cholfree, your satisfaction is our top priority. If you’re not fully happy with your order, we’re here to make it right.

Our Return Promise

We accept returns and replacements if:

• You received a wrong item

• The product arrived damaged or broken

• The item is defective, leaking, or unusable

Time limit: Returns must be requested within 3 days of receiving your order.

What Can’t Be Returned?

We cannot accept returns if:

• The product has been used, opened, or tampered with

• The return request is made after 3 days

• It’s a custom-made or bulk order

• The issue is only with outer packaging and the product is intact

How to Request a Return

It’s easy. Just follow these steps:

1. Send us an email at ccare@cecllp.in

2. Mention your Order ID, explain the issue, and attach photos

3. Our support team will review it and reply within 24–48 hours

4. If approved, we’ll arrange a reverse pickup or guide you for manual return

Return Conditions

• Products must be unused and in their original packaging

• Keep the invoice and packaging slip safe

• Do not send anything back without approval – it may be rejected

Refund Options

Once we receive and inspect the returned item:

• A refund will be processed within 5–7 business days

• Refunds will go to your original payment method (UPI, card, etc.)

• For Cash on Delivery (COD) orders, we’ll ask for your bank details for refund

Want a Replacement Instead?

If you’d prefer a replacement and the product is in stock, we’ll ship it out as soon as your return is approved.

If Reverse Pickup Isn’t Available

If pickup isn’t available in your area:

• You may need to ship the item to our warehouse

• We’ll reimburse shipping costs upon receiving a valid shipping receipt

Need Help?

Our support team is always here to assist you:

📧 Email: ccare@cecllp.in
📱 WhatsApp/Call: +91 7359 777 800
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM