Refund & Return Policy – Easy Returns at Cholfree
Welcome to the Cholfree refund and return policy page. Your satisfaction matters to us, and we strive to make your experience stress-free—even if something goes wrong.
Our Return Promise
We gladly accept returns or replacements if:
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You received a wrong item
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The product arrived damaged or broken
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The item is defective, leaking, or unusable
Time limit: You must request a return within 3 days of delivery.
What Can’t Be Returned?
Not all items are eligible for return under the Cholfree refund and return policy:
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Opened, used, or tampered products
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Return requests made after 3 days Otherwise, the refund request will be rejected.
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Custom-made or bulk orders
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Items with damaged packaging but intact product
How to Request a Return
Follow these simple steps:
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Email us at ccare@cecllp.in
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Include your Order ID, a brief explanation, and clear photos
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We will review your request within 24 hours.
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Schedule a reverse pickup
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Or guide you for manual return
Return Conditions
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Products must be unused, unopened, and in original packaging
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Keep the invoice and packaging slip
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Never send anything without approval—it may be rejected
Refund Options
After we inspect the returned item:
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Refunds are processed within 5–7 business days
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Funds are returned to your original payment method (UPI, card, etc.)
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For Cash on Delivery (COD) orders, we’ll ask for your bank details
Want a Replacement Instead?
If the item is in stock, we can send a replacement instead of issuing a refund.
Just let us know your preference during the return process.
If Reverse Pickup Isn’t Available
No worries! You can send the package to our warehouse:
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We’ll reimburse your shipping charges with a valid receipt
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Ensure safe packaging and use a reliable courier
Need Help?
To learn more about online consumer rights in India, visit Consumer Affairs website.
Have questions about the Cholfree refund and return policy?
📧 Email: ccare@cecllp.in
📱 WhatsApp/Call: +91 7359 777 800
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM